Privacy Policy

California Consumer Privacy Act

The California Consumer Privacy Act (CCPA) outlines specific requirements for companies that correlate with consumer rights over their personal data. The following information reflects our processes at Helen Duval Design in relation to the CCPA requirements.

• Right to Disclosure. The only data collected from our users would need to be provided directly by the user. If a user fills out our “contact form” or “request a quote form”, the information that they provide will be emailed to our staff and used to contact you, respond to your inquiry, and provide services in alignment with our business.

• Right to Access and Contact Information. At any time, our clients may request a copy of all information that we have on file for them. Please submit your request in writing and mail it to our office at 1204 Peninsula Drive, Chico, CA 95928. Additionally, you may call our office at 310-266-1434 to begin an inquiry. For privacy reasons, we may require photo ID in order to receive your file. We are legally required to respond within 45 days of your inquiry and disclose all information in your file.

• Right to be Forgotten. You have the right to request that we delete any and all personal data from our system. Please submit your request in writing and mail it to our office at 1204 Peninsula Drive, Chico, CA 95928. Additionally, you may call our office 310-266-1434 to begin an inquiry.

• Opt-out of Data Sales and Marketing. Helen Duval Design will never sell your information for any reason without prior approval.
  

How is Client Information Stored?

Client information is stored electronically using secure, access-controlled systems. Access to client data is limited to authorized personnel based on role and business need. Any physical records, if applicable, are stored in locked locations with restricted access. Client information is retained only as long as necessary for business or legal purposes and is securely deleted or destroyed when no longer required.

How Do We Use the Information That Clients Provide to Us?

Client information is used solely to deliver the services requested, communicate with clients, process transactions, and support ongoing business operations. This may include using contact information for account communication, project coordination, billing, and customer support. Client data is not used for purposes outside of the agreed scope of services and is not sold or shared except when legally required.

Links to Other Websites and Online Services

This web site may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. Examples of these links include: Facebook, Instagram, Google+, LinkedIn, Yelp, and other websites.

Questions or Concerns?

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at office 310-266-1434. We take all concerns seriously and will address them promptly.